Ph365 takes the privacy of every member seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information as a member of the ph365 online entertainment platform in Malaysia.
Six core principles that underpin how ph365 manages and protects the personal data of members in Malaysia.
Ph365 has never and will never sell, rent, or transfer member personal data to any third party for marketing or commercial purposes. Your information belongs to you, and we protect it as promised in this policy.
All communications between your device and ph365 servers — including registration, login, deposits, withdrawals, and support chat — are protected by 256-bit SSL encryption, the highest security standard in the digital financial services industry.
Ph365 only collects data that is strictly necessary to operate your account, process transactions, and meet legal requirements. We do not collect irrelevant information, and every piece of data collected has a clear and legitimate purpose.
As a ph365 member, you have the full right to access, amend, request a copy of, or request the deletion of your personal data at any time. Such requests can be submitted through the ph365 support team and will be processed within 14 business days.
Ph365 member data is stored on Tier 3 data centre servers with strict physical access controls, automated backup systems, and protection against unauthorised access. Access to member data by ph365 staff is restricted and subject to regular audits.
In the event of any security incident involving member data, ph365 is committed to notifying affected members within 72 hours of discovering the incident, along with the steps taken to contain and address the situation.
This Privacy Policy ("Policy") is published by ph365, the operator of an online entertainment platform accessible via the website ph365-jit.com ("Platform"). This Policy describes how ph365 collects, uses, stores, discloses, and protects your personal information when you register an account, use any ph365 services, or interact with our platform in any way.
By registering a ph365 account or using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described in this document. If you do not agree with any part of this Policy, please discontinue use of the ph365 platform and contact our support team for assistance with closing your account.
Note: This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy ph365, all of which together form the entire agreement between you and ph365.
Ph365 collects your personal data through several means — data you provide directly during registration or use of the platform, data collected automatically while you use the platform, and data we receive from legitimate third parties in connection with our service operations.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address | Account communications, transaction notifications |
| Financial Information | Bank account number, e-wallet details | Processing deposits and withdrawals |
| Password | Account password (stored in hashed form) | Account security and access control |
| KYC Documents | Copy of MyKad, proof of address | Identity verification for large withdrawals |
When you use the ph365 platform — whether via web browser or mobile app — our systems automatically record the following technical information:
In certain circumstances, ph365 may receive your personal data from legitimate third parties, including electronic identity verification service providers, financial institutions, and payment processors such as FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow, as well as regulatory bodies where required by law. ph365 only uses data from these third parties for purposes consistent with the original purpose for which it was collected.
Ph365 uses member personal data for the following purposes, all of which are necessary for the operation of the platform and the delivery of quality services to you:
Ph365 does not sell, rent, or transfer member personal data to third parties for their own marketing purposes. However, in the course of operating the platform, ph365 may share member personal data with the following categories of recipients:
Ph365 works with a select group of third-party service providers to help operate the platform — including payment processors (FPX, Touch 'n Go, GrabPay, DuitNow), identity verification providers, cloud computing service providers, casino game providers, and platform analytics providers. All these providers are bound by strict confidentiality agreements and are only permitted to process member data in accordance with ph365's instructions for specified purposes.
Ph365 may disclose member personal data to Malaysian government authorities or law enforcement bodies where required by law, court order, or to comply with regulatory obligations. In such circumstances, ph365 will disclose only the minimum data necessary and will notify the member where permitted by law.
Important: ph365 will never disclose your account information, password, or financial details to any party claiming to represent ph365 through unofficial channels. Please be vigilant against phishing attempts. ph365 agents will never ask for your password via email, SMS, or WhatsApp.
The ph365 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with the platform.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies will affect the functionality of the ph365 platform and you may be unable to log in or use certain features properly. For guidance on managing cookies in your specific browser or device, please refer to the official documentation for the browser you are using.
Ph365 continuously invests in the latest security technologies and procedures to protect member personal data from unauthorised access, loss, or misuse. The key security measures we implement include:
Shared Responsibility: While ph365 takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong and unique password for your ph365 account, do not share your password with anyone, and log out of your account when using a shared device.
Ph365 retains member personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. Our general data retention guidelines are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Ongoing service operations |
| Financial transaction records | 7 years after the transaction | Legal requirements and audits |
| KYC Documents | 5 years after account closure | Anti-money laundering compliance |
| Platform activity logs | 2 years | Security and fraud investigation |
| Support chat records | 3 years | Customer service reference |
| Analytics cookie data | 13 months | Platform usage trend analysis |
Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with ph365's internal procedures. If you wish to request early deletion of your data, please refer to the member rights outlined in Section 8 below.
As a ph365 member, you have the following rights regarding the personal data we hold about you. All rights requests may be submitted via email to support@ph365-jit.com or via the platform's live chat and will be processed within 14 business days:
Every ph365 member has the following rights with respect to the personal data we hold about them.
You have the right to request a copy of all personal data we hold about you. ph365 will provide your data report in a readable format within 14 business days of the request date.
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You may update certain information directly through your account settings.
You have the right to request deletion of your personal data under certain circumstances. This right is subject to legal retention requirements — for example, financial transaction records must be retained for the period prescribed under Malaysian law.
In certain situations, you may request that ph365 limit how we process your data — for example, while you are disputing the accuracy of your data or while an account-related investigation is ongoing.
You have the right to receive the personal data you have provided to ph365 in a structured, machine-readable format, and to transfer it to another service provider should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, ph365 will immediately cease using your data for that purpose.
The ph365 platform is restricted to individuals aged 21 and above. ph365 does not knowingly collect or process personal data of anyone under the age of 18. If ph365 determines that personal data belonging to a person under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who believe their child or ward may have registered for or used the ph365 platform without authorisation are required to contact the ph365 support team immediately at support@ph365-jit.com. ph365 will investigate and respond promptly to all such reports.
Notice for Parents & Guardians: ph365 encourages parents and guardians to use parental control software to restrict children's access to online entertainment platforms. If you need assistance with this, the ph365 support team is happy to provide guidance.
Ph365 reserves the right to amend, update, or supplement this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle member personal data. Any amendments will be published on this page with a revised "Updated" date at the top of the document.
For amendments considered material — meaning significant changes that affect how we use your personal data or your rights — ph365 will notify you via the email registered to your account at least 7 days before the changes take effect. Your continued use of the ph365 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy page periodically to ensure you remain informed about how ph365 protects your personal information. A version history of this Privacy Policy is available upon request from the ph365 support team if you need to compare it with a previous version.
If you have any questions, concerns, or complaints regarding how ph365 handles your personal data, or if you wish to exercise any of the member rights outlined in Section 8 above, please reach out to us through the following channels:
Ph365 is committed to responding to all privacy-related enquiries within 48 business hours. For more complex member rights requests such as data deletion or data portability, the processing period is up to 14 business days.
ph365's Commitment: Your privacy is not merely a legal obligation for us — it is part of the trust you place in ph365 as your platform of choice. We will continue to improve our privacy practices in line with advances in technology and Malaysia's data protection laws. Thank you for trusting ph365 as your online entertainment platform.
This Privacy Policy was last updated in January 2026. For any enquiries, please contact support@ph365-jit.com.